Agent Prompt Configuration

Choose the business tasks each dashboard role can access. Admin retains the required user and permission administration grants.

Live status of the Baileys WhatsApp transport. When the bot runs with baileys in ACTIVE_CHANNEL and is unpaired, the pairing QR appears below — scan it from the handset via Linked devices → Link a device. The QR rotates roughly every 20s and this card refreshes automatically.

Public HTTPS URL Twilio delivers inbound WhatsApp messages to when the bot runs on the Twilio transport. Inbound requests are signature-validated against this exact URL, so it must match the "when a message comes in" URL in the Twilio console. Leave empty to use the server's PUBLIC_WEBHOOK_URL. Changes take effect immediately — no restart needed.

When a taken-over case's chat goes idle this long, hand it back to the bot and re-engage the customer with a reply.

Cases on human hold (bot paused). Select and release to hand them back to the bot.

Discovers the models and guardrails each region actually offers. Run this after AWS adds models, or after a guardrail is created or versioned — the catalog is a snapshot, not a live view.

A region needs a guardrail before it can carry traffic. Onboarding one makes its models selectable below; offboarding hides them without deleting anything.

Applies when a new conversation starts after 15 minutes idle. Conversations already running keep the model they began with.

The approved order types the bot can log. Hints are fuzzy phrases the AI matches from free text; aliases are exact synonyms that resolve to this type (e.g. cop → COBP). Deactivate to hide a type without deleting it. Comma-separate hints/aliases.

Presentation for case statuses — label, colour, display order, and whether each shows in the board filter (Active). The status key is the contract with the bot's logic and cannot be changed once created; the automatic flow and operator actions stay in code. Terminal marks an end state (e.g. Closed).

Emails Sales Ops when a case is created from one of the selected sources below — checkboxes apply immediately. Save updates the SMTP details; leaving host or recipients empty disables email.